Customer Protection Guarantee
FlipcartPK Return & Refund Policy
We want you to be 100% satisfied with your purchase. Every eligible product is backed by our 7-day replacement & refund policy across Pakistan.
7-Day Window
Request a return or replacement within 7 calendar days of delivery.
100% Genuine Guarantee
Damaged, defective, or incorrect items qualify for immediate free exchange.
Doorstep Pickup / Courier
Easy returns via courier pickup or drop-off across all major Pakistani cities.
1. Return Eligibility
To be eligible for a return or replacement:
- Item was delivered damaged, defective, or not matching the catalog description.
- The return request is submitted within 7 days of receiving the order.
- The item must be in its original packaging, including all accessories, manuals, and tags.
2. Exchange & Replacement
If your item arrived damaged or defective, we will send you a brand-new replacement at zero additional shipping cost. Simply provide a photo or short video of the defect to our support team.
3. Refund Method & Processing Time
Once the returned item is inspected at our warehouse:
- Refunds for Cash on Delivery (COD) orders are processed via Bank Transfer, JazzCash, or EasyPaisa within 2–4 business days.
- Store credit vouchers can also be issued instantly upon request.
4. How to Start a Return
Initiating a return is quick and simple:
- Contact our 24/7 customer support via the website chat or WhatsApp.
- Share your 6-digit Order ID and a picture/video of the issue.
- Our team will arrange the courier return pickup or guide you to the nearest drop-off point.